Book a Store Visit

We're now open for pre-booked collections and shopping! We're really glad that you want to visit us, but in order for us to offer in-store services, we have put the following safety rules in place for all customers.

  • Pre-book your visit, and please only come to the store during that time.
  • Wear a mask / face covering.
  • Card payments only, no cash accepted.
  • Bring your own carrier bags.
  • If you or someone you have been in contact with has symptoms or has tested positive for Covid-19 in the last four weeks or is a high-risk individual, please don't visit the store!

You can book a collection slot at the bottom of this page. If you are not able to follow the safety rules above, please email us to request shipping instead and we'll be happy to send your items out to you!

Please note all collections take place at Osiris Games, 8 St George's Place, Cheltenham GL50 3JZ. Our premises at 293 High Street remains closed at this time, and all comic collections have been moved to Osiris Games for the foreseeable future.

 

Happy with everything above? Click the button to book your visit!

By booking a store visit, you agree to follow the safety rules set out on this page.

 

Frequently Asked Questions

Updated 28th August 2020. Changes highlighted in red.

Why are you doing bookings instead of open browsing?

The primary reason is for everyone's safety. Our store is very small and the number of people who can be inside at once is limited. The building has car parks on either side, which makes it difficult to queue safely.

In addition to this, booking has great advantages for you as a customer! You don't have to wait outside for ages for your turn to visit us, so no queue fatigue. We can have your items ready to go before you come in, so you know exactly what to expect when you arrive. You also are the only customer in store during your slot, so we are able to give you our undivided attention for your visit!

What if I'm late or I miss my booking?

If you know you're going to be late or miss your booking, please email us straight away to let us know. (You can also try to call the store, though please be aware if we're serving a customer, we won't be able to answer!) If you miss two bookings without contacting us, we may decline further visits to the store and offer shipping instead.

Do I have to pay in advance?

As of September 2020, we have removed the requirement to pay for your pull list in advance. If you have more than ten titles to collect or a large number of items to pick up and pay for, please book a 20 minute time slot to ensure we have time to process your order!

Can I browse what you have in store?

For the time being, we are operating store-assisted browsing only. This means you can request items from the customer area at the front of the store, and a staff member will bring those items from the shelf for you. This reduces the amount of contact with various surfaces in the store, and prevents the need to quarantine our stock.

Why can't I pay in cash?

Handling cash notes and coins is a significant amount of increased contact with surfaces that cannot be easily cleaned. Our card machine, however, is easy to disinfect between every customer visit, and takes contactless payments up to £45.

What are you doing in store to keep me safe?

We have rearranged the store to create a customer space near the front door, minimising how far into the building customers have to go to be served. Protective screens have been installed on both counters in this area. All surfaces that are touched by customers are cleaned after their visit and before the next customer enters, including door handles, counters, and card machines. An automatic hand sanitiser dispenser has been added just inside the front door, and staff wear face coverings during customer collection slots.

What if I have an issue with anything above?

Please contact us if you have any issues. Without communication from you, we cannot help! Please send comic queries to shop@proudlion.co.uk and game queries to shop@osiris.games.

Why do you have so many rules? Can't you just open normally?

The rules are in place to keep everyone, including our staff, safe. As a reminder, Osiris Games and Proud Lion Comics are currently operating with a single member of staff, Rae. If Rae becomes ill, and/or she and her household are required to self isolate, the entire business must fully close for the duration of this time - meaning no new comics or games for anyone! Rae and a member of her family are also considered high-risk due to pre-existing medical conditions, and cannot afford to take any additional risks with their safety. For the time being, this new way of doing things is going to be our normal. We appreciate your understanding!